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Calming upset customers: staying effective during unpleasant situations
Author(s) : - Morgan, Rebecca L -
Collection Location : Perpustakaan Pusat
Evaluating human resources programs: a 6-phase approach for optimizing performance
Author(s) : Edwards, Jack E - I. Scott, John C II. Raju, Nambury S -
Collection Location : Perpustakaan Pusat
The definitive guide to direct and interactive marketing
Author(s) : Stone, Merlin - I. Bond, Alison II. Blake, Elizabeth -
Collection Location : Perpustakaan Pusat
Fundamentals of electrochemistry
Author(s) : - Bagotsky, V.S -
Collection Location : Perpustakaan Pusat
The effective measurement and management of ICT costs and benefits
Author(s) : Remenyi, Dan - I. Bannister, Frank II. Money, Arthur -
Collection Location : Perpustakaan Pusat
Organic reactions volume 68
Author(s) : - I. Boger, Dale ... [et.al] -
Collection Location : Perpustakaan Pusat
Conflict management
Author(s) : - Eunson, Baden -
Collection Location : Perpustakaan Pusat
An Introduction to mechanical engineering
Author(s) : - Wickert, Jonathan -
Collection Location : Perpustakaan Pusat
Environmental chemistry
Author(s) : Satake, M - I. Mido, Y -
Collection Location : Perpustakaan Pusat
Industrial organisation and management
Author(s) : - Kumar, Sharad -
Collection Location : Perpustakaan Pusat
Organic chemistry ( aromatic, alcohols, aldehydes, acids )
Author(s) : - Arora, Amit -
Collection Location : Perpustakaan Pusat
Modern nuclear chemistry
Author(s) : Loveland, Walter D - I. Morrissey, David J II. Seaborg, Glenn T -
Collection Location : Perpustakaan Pusat
E-Marketing
Author(s) : I. El-ansary, Adel II. Frost, Raymond - Staruss, Judy -
Collection Location : Perpustakaan Pusat
How to choose: why our greatest successes are a reflection of our small everyday choices
Author(s) : - Freemantle, David -
Collection Location : Perpustakaan Pusat
Bridge management
Author(s) : - Yanev, Bojidar -
Collection Location : Perpustakaan Pusat
Finding fertile ground: identifying extraordinary opportunities for new ventures
Author(s) : - Shane, Scott A -
Collection Location : Perpustakaan Pusat
Models: architecture and the miniature
Author(s) : - Morris, Mark -
Collection Location : Perpustakaan Pusat
Managing quality
Author(s) : - I. Dale, Barrie G ...[et.al] -
Collection Location : Perpustakaan Pusat
Colloidal and surface chemistry
Author(s) : Satake, M - I. Yasuhisa, H ...[et.al] -
Collection Location : Perpustakaan Pusat
Biochemistry
Author(s) : I. Mido, Y - Iqbal, S.A -
Collection Location : Perpustakaan Pusat

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