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integrating consumer focus across the firm
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Collection Location Perpustakaan Pusat
Edition
Call Number 658.8 ZEI s
ISBN/ISSN NULL
Author(s) Zeithaml, Valarie A.
I. Bitner, Mary Jo
Subject(s) NULL
Classification 658.8 ZEI s
Series Title
GMD Text
Language Indonesia
Publisher Boston: McGraw-Hill; 2003
Publishing Year 2003
Publishing Place Boston
Collation xx,668 Hal.: Indek; Ilus.; 28 Cm.;
Abstract/Notes
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Universitas Negeri Surabaya