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Service magic: the art of amazing your customers
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Collection Location Perpustakaan Pusat
Edition
Call Number V 658.812 ZEM s
ISBN/ISSN 0-7931-6467-2
Author(s) Zemke, Ron
I. Bell, Chip
Subject(s)
Classification V 658.812 ZEM s
Series Title
GMD Text
Language Indonesia
Publisher New York: Dearborn Trade, 2003
Publishing Year 2003
Publishing Place New York
Collation xiii, 248 hal.: ilus.: ind.; 23 cm
Abstract/Notes
Specific Detail Info
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Universitas Negeri Surabaya