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Measuring Customer Satisfaction Teknik Mengukur Dan Strategi Meningkatkan Kepuasan Pelanggan Plus Analisis Kasus PLN - JP
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Collection Location Ruang Baca FISH
Edition
Call Number 658.83 RAN m
ISBN/ISSN 979-22-0018-5
Author(s) Freddy Rangkuti
Subject(s)
Classification 658.83 RAN m
Series Title
GMD Text
Language Indonesia
Publisher PT Gramedia Pustaka Utama
Publishing Year 2002
Publishing Place Jakarta
Collation
Abstract/Notes
Specific Detail Info
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Universitas Negeri Surabaya