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THE BEST SERVICE IS NO SERVICE How To Liberate Your Custumers From Customer Service, Keep Them Happy & Control Cocts
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Collection Location Ruang Baca FE
Edition
Call Number 658.812 PRI s
ISBN/ISSN 978 0 470 18908 5
Author(s) Price, Bill
Jaffe, david
Subject(s)
Classification 658.812
Series Title
GMD Text
Language English
Publisher Jossey - Bass
Publishing Year 2008
Publishing Place America
Collation xvii,312hlm, 23 x 15cm
Abstract/Notes
Specific Detail Info
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Universitas Negeri Surabaya