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Author : "Fandy Tjiptono, Ph.D"
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Manajemen Jasa
Author(s) : Fandy Tjiptono, Ph.D. -
Collection Location : Ruang Baca PKK
Prinsip-Prinsip Total Quality Service (TQS)
Author(s) : Fandy Tjiptono, Ph.D -
Collection Location : Ruang Baca PKK
Manajemen Jasa
Author(s) : Fandy Tjiptono, Ph.D -
Collection Location : Ruang Baca PKK
Pemasaran Jasa: Prinsip, Penerapan, dan Penelitian
Author(s) : Fandy Tjiptono, Ph.D -
Collection Location : Ruang Baca PKK
Service, Quality & Satisfaction Edisi 3
Author(s) : Fandy Tjiptono, Ph.D - Gregorius Chandra -
Collection Location : Ruang Baca PKK
Service Management Mewujudkan Layanan Prima Edisi 2
Author(s) : Fandy Tjiptono, Ph.D. -
Collection Location : Ruang Baca PKK
Pemasaran Esensi & Aplikasi
Author(s) : Anastasia Diana - Fandy Tjiptono, Ph.D. -
Collection Location : Ruang Baca PKK

Universitas Negeri Surabaya