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Subject : "Customer relations"
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Customer relationship management=manajemen hubungan pelanggan
Author(s) : Buttle, Francis -
Collection Location : Perpustakaan Pusat
The customer learning curve: creating profits from marketing chaos
Author(s) : Hellman, Karl - I. Burst, Ardis -
Collection Location : Perpustakaan Pusat
CRM unplugged: releasing CRMs strategic value
Author(s) : Bligh, Philip - I. Turk, Philip -
Collection Location : Perpustakaan Pusat
Managing quality customer service
Author(s) : - Martin, William B. -
Collection Location : Perpustakaan Pusat
Complaint management; the heart of CRM
Author(s) : - Bernd Stauss, Wolfgang Seidel -
Collection Location : Perpustakaan Pusat

Universitas Negeri Surabaya