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Calming upset customers: staying effective during unpleasant situations
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Collection Location Perpustakaan Pusat
Edition
Call Number 658.8 MOR c
ISBN/ISSN 1-56052-669-6
Author(s)
Morgan, Rebecca L
Subject(s) Customer services
Classification 658.8 MOR c
Series Title
GMD
Language Indonesia
Publisher Boston: Thomson Course Technology, 2003
Publishing Year 2003
Publishing Place Boston
Collation xiv, 82 hal.: ilus.; 26 cm
Abstract/Notes
Specific Detail Info
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