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Service operations management: improving service delivery
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Collection Location Perpustakaan Pusat
Edition
Call Number 658 JOH s
ISBN/ISSN 0-273-68367-5
Author(s) Johnston, Robert
I. Clark Graham
Subject(s) Service industries-management
Classification 658 JOH s
Series Title
GMD
Language Indonesia
Publisher London: Pearson Education, 2005
Publishing Year 2005
Publishing Place London
Collation xix, 496 hal.: ilus.: ind.; 25 cm
Abstract/Notes
Specific Detail Info
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Universitas Negeri Surabaya