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Managing quality customer service
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Collection Location Perpustakaan Pusat
Edition
Call Number 658.812 MAR m
ISBN/ISSN 0-931961-83-1
Author(s)
Martin, William B.
Subject(s) Customer relations
Classification 658.812 MAR m
Series Title
GMD Text
Language Indonesia
Publisher Boston: Thomson course technology, 1989
Publishing Year 1989
Publishing Place Boston
Collation 95 hal.: ilus.; 26 cm
Abstract/Notes
Specific Detail Info
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Universitas Negeri Surabaya