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Complaint management; the heart of CRM
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Collection Location Perpustakaan Pusat
Edition
Call Number V 658.812 STA c
ISBN/ISSN 0-324-20264-4
Author(s)
Bernd Stauss, Wolfgang Seidel
Subject(s) Consumer complaints; Customer relations-- manageme
Classification V 658.812 STA c
Series Title
GMD Text
Language Indonesia
Publisher Ohio: Thomson, 2004
Publishing Year 2004
Publishing Place Ohio
Collation ix, 310 hal.: ilus.: ind.; 22 cm.
Abstract/Notes
Specific Detail Info
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Universitas Negeri Surabaya