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MANAJEMEN PELAYANAN PRIMA mencegah pembelotan dan membangun customer loyality
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Collection Location Ruang Baca FE
Edition
Call Number 658 RAH m
ISBN/ISSN 978-979-756-635-7
Author(s) Rahmayanty, Nina
Subject(s)
Classification 658
Series Title
GMD Text
Language Indonesia
Publisher Graha ilmu
Publishing Year 2010
Publishing Place Yogyakarta
Collation xiv, 242 hlm; 23 cm
Abstract/Notes
Specific Detail Info
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Universitas Negeri Surabaya