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QUALITY CUSTOMER SERVICE Cara Jitu Memikat Hati Pelanggan
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Collection Location Ruang Baca FE
Edition
Call Number 658.8 MAR k
ISBN/ISSN 979-442-156-1
Author(s) Martin, William B
Subject(s)
Classification 658.8
Series Title
GMD Text
Language Indonesia
Publisher PPM
Publishing Year 2004
Publishing Place Jakarta
Collation viii, 107 hlmn ; 21 x 14,5 cm
Abstract/Notes
Specific Detail Info
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Universitas Negeri Surabaya