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Author : "Zeithaml, Valarie A."
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integrating consumer focus across the firm
Author(s) : Zeithaml, Valarie A. - I. Bitner, Mary Jo -
Collection Location : Perpustakaan Pusat
Services marketing: integrating customer focus across the firm
Author(s) : Zeithaml, Valarie A. - I. Bitner, Mary Jo II. Gremler, Dwayne D. -
Collection Location : Perpustakaan Pusat

Universitas Negeri Surabaya